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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Terms & Conditions

These terms and conditions govern your use of our website, https://www.sculptclinic.co.uk, and all material within it. By using our website, scheduling an appointment, or utilising any of our services, you fully accept and agree to these terms and conditions. You also acknowledge that you have read, understood, and will comply with them. If you disagree with any part of these terms, you must not use our website. Should you breach these terms, or if we reasonably suspect you have done so, we reserve the right to temporarily suspend or permanently revoke your access to our website and/or services. Upon registering on https://www.sculptclinic.co.uk or using any of its services, you will be required to expressly agree to these terms and conditions.


 

Appointments & Cancellations

All consultations (with or without treatment) require a £100 deposit, which is non-refundable and credited towards your consultation and/or treatment fee. Sculpt Clinic operates a 7-day cancellation policy. If you need to cancel or reschedule your appointment, please provide at least 7 working days’ notice. We reserve the right to retain the full deposit if adequate notice is not given or if there is a no-show.


If you cancel or reschedule outside of the 7-day cancellation window, your deposit will not be credited towards any future consultation or treatment. We request that you provide as much notice as possible if you need to change or cancel your appointment, allowing us to manage the clinic schedule effectively. Sculpt Clinic reserves the right to refuse treatment if a patient is deemed unsuitable, unprofessional, rude, or abusive, or if the treatment is not in the patient’s best clinical or psychological interest.


In rare or unforeseen circumstances, Sculpt Clinic may need to amend or cancel clinic dates at short notice. While we will provide as much advanced notice as possible, travel and accommodation expenses incurred are not the responsibility of Sculpt Clinic. To cancel or reschedule with at least 7 days' notice, please email clinics@sculptclinic.co.uk.


 

Treatment Reviews & Follow-Ups

Sculpt Clinic aims to provide thorough consultation by discussing all relevant treatment options, pricing, durations, risks, and potential side effects. Your involvement in the consultation process is encouraged to maximise results and manage expectations. We will guide but not enforce any treatment decisions, and no treatment will proceed without verbal, written, and photographic consent.


Please note that treatment results and their duration may vary between individuals due to factors like face shape, skin type, pre-existing asymmetry, lifestyle, and metabolism. Some reduction in size is expected for injectable treatments within the first two weeks as swelling subsides.


A review appointment can be scheduled after the swelling settles, typically two weeks post-treatment (for Dermal Fillers/Anti-Wrinkle treatments), if you would like us to assess the results. This review is complimentary, but please note that while treatments are adjustable, they are non-refundable. Any additional anti-wrinkle injections required within the two-week period will be provided free of charge if the desired result is not achieved. Additional dermal filler injections, however, are charged per syringe as outlined in our treatment price list. If you fail to attend your follow-up, additional appointments will not be offered and will be charged at the standard consultation fee of £100.

 


Refunds

While we strive to achieve the best possible results, outcomes can vary due to individual responses to treatment. As such, no clinical or financial guarantees are provided. Refunds cannot be issued for sub-optimal results, lack of results, or complications, such as allergic reactions, as all fees are related to the services provided (e.g., professional time, expertise, product costs). These costs are incurred regardless of the final treatment outcome.

 


Compliments & Complaints

We welcome all feedback to help us maintain high standards of care. If you are satisfied with your treatment, we’d love to hear from you. If your expectations have not been met, please allow us the opportunity to review and discuss the results with you.


For urgent concerns, please contact us at clinics@sculptclinic.co.uk with "Urgent" in the subject line. For issues related to dissatisfaction with treatment, bruising, swelling, lumpiness, or suboptimal results, please email clinics@sculptclinic.co.uk with clear photographs for review. If any adjustments are necessary, we will schedule a follow-up appointment within 14 days of your request.


If the issue remains unresolved and you wish to file a formal complaint, please email us at clinics@sculptclinic.co.uk with “Formal Complaint” as the subject line. We aim to acknowledge all written complaints within 5 working days.



Children (Age of Consent) & Pets

We do not treat individuals under the age of 18. Please do not bring children to the clinic unless they are old enough to be left unsupervised. For safety reasons, children and pets are not allowed in the treatment rooms.